Customer Service

We provide superior customer support and a vast network of locations around the world to meet your toughest filtration needs.

Historically, we have been known for our focus on cultivating strong customer relationships. Located across the globe, our sales team is there when needed - from pre-production through the life cycle of the product. We listen to you and work to fully understand your business.  We collaborate directly with you to develop next generation solutions, focusing on the applicable value proposition (i.e., smaller footprint, lower maintenance costs, longer filter life, increased efficiency, lower energy consumption, etc.).

Our technical and engineering teams are involved in developing comprehensive solutions, from creation/invention through rigorous product testing and production. They utilize a stage-gate process, called APD (Accelerated Product Development) and proprietary air intake, emissions and engine liquid/hydraulic design tools to bring technology to you in a shorter development cycle.

Our objective is to always exceed customer expectations for new technology, quality, value and service on a global basis. In doing so, we address the unique product design, manufacturing and logistic considerations that enable you to increase your customers' satisfaction.

Filtration Solutions for Global Customers

Explore our map to find direct Donaldson resources within your region of the world.